Terms and Conditions
Warranty: My Home Interiors offers a 5 year Warranty on all baths and basins. This warranty covers the structure and finish of Solid Surface Engineered stone products. Products are to be inspected within 48 hours of receiving delivery of goods. Any imperfection or damage noticed after this time period or once the product has been installed is not covered by the warranty. The warranty is void if products are not installed by a licensed plumber in accordance with any relevant national or state standard or regulation. The warranty does not cover Damages incurred during the removal of the bath from its crate and during installation at the client's location. This warranty does not cover, among other things, damage resulting from negligence, improper or insufficient care, improper handling of goods by placing them on their side or end, moving via crane, intentional or accidental harm, unusual circumstances, incorrect alterations or repairs, unsuitable usage that goes beyond its intended purpose, and the natural deterioration due to regular wear and tear. To the extent permitted by law, and subject to your rights under the Australian Consumer Law, My Home Interiors will not be liable to the Consumer for any loss, damage, injuries, actions, claims, costs or expenses arising out of the use of or reliance on the product, including but not limited to any loss or damage to furniture, floor coverings, walls, fixtures or any other reasonably foreseeable consequential loss of any kind caused by any defect in the products or their components. Consequential loss also covers any indirect loss, loss of use, loss of profits, funding or revenue, loss or reputation or goodwill, business interruption, increased operating costs or expenses, any special or indirect loss, and exemplary or punitive damages.
Payment: The provided prices include GST and are in Australian Dollars. Credit Card Payments will attract a fee. For bulk or trade orders, a 50% deposit is required upon receipt of the invoice and the balance is due upon delivery of the product. For retail orders, full payment is required at the time of sale before the products are shipped. My Home Interiors reserve the right to charge a weekly storage fee to customers whose orders arrive from overseas where delivery details are not provided.
Bulk or Trade Orders: These are custom orders with a specific lead time and payment structure. A 50% deposit is required at the time of placing the order. The remaining 50% is payable the day before delivery to site. , My Home Interiors reserve the right to retain the products and keep the deposit payment from the client should any progress payments fail to be paid.
Deliveries & Collections: Deliveries are completed by a third party contractor who provides the deliveries from the shipping location to the provided address. Unless there is a forklift available at the delivery site, a tail-lift truck will be utilised for delivering heavy items exceeding 50 kilograms.
If delivering to a residential address baths or other heavy items can only be delivered to the driveway by a tail lift truck.
The responsibility lies with the Customer to provide the accurate and complete address, and to notify of any accessibility challenges for the delivery. Failing to do so might result in supplementary fees, which the Customer must settle before the goods can be dispatched again.
Should you require delivery to an unattended location or a construction site, written instructions must be given to My Home Interiors. In such cases, the goods will be left at the sole risk of the Customer.
All items delivered to the Customer's premises should be inspected within 48 hours of receiving the delivery receipt to verify the correctness of the items and to ensure the goods are undamaged. Any issues outside of this timeframe will result in My Home Interiors not being liable.
My Home Interiors may halt goods in transit if the Customer is in default at any point, regardless of whether the delivery has taken place.
Product Details: My Home Interiors and its affiliated entities strive to provide descriptions and dimensions of the goods as accurately as possible. However, My Home Interiors cannot guarantee the absolute accuracy, completeness, reliability, currency, or freedom from errors of product descriptions or other content on this site. If a product supplied by My Home Interiors does not match its description, the only recourse for the Customer is to return the product in unused condition. The responsibility for confirming that the purchased goods are suitable in terms of shape, size, and colour for their intended purpose rests entirely with the Customer. The Customer acknowledges and agrees to this condition upon confirmation of the order.
Cancellations / Returns: In the event that the sold goods are standard stock items and the order is canceled prior to dispatch, a complete refund will be transferred to your bank account upon final approval from My Home Interiors.
Special orders are generally not eligible for returns and refunds, except at the discretion of My Home Interiors. Regardless of the scenario, returns will not be accepted unless both the goods and the crate are returned in their original condition, including the original packaging.
The client will be responsible for any transport costs associated with returning the item. There will also be a restocking fee, determined by My Home Interiors prior to the return of the product. Only after these costs have been paid by the client, will My Home Interiors issue the refund.
Privacy: Customer details remain private except for the purpose of sharing delivery details with third party delivery services.
Extenuating Circumstances: My Home Interiors isn't liable for delays due to uncontrollable events.